Shipping & delivery
We typically aim to process your package on the same day. We strive to ship your order as soon as possible, within 2 to 3 working days after receiving it. Delivery times for international orders may vary, and exceeding the delivery time does not entitle the consumer to compensation. Al Anaqa is not responsible for postal office delivery times, so we hope you patiently await your package. Please note that we are an online webshop, and it is not possible to pick up your package in person.
Haven’t received your order?
No worries, we always provide a suitable solution. Contact us, mentioning the necessary details such as your full name and order number so that we can speed up the process. With this information, we can search for your package. If the items are in stock, you will receive a new package; if not, you will receive a full refund.
Did you choose a specific pickup point?
We ship all packages via Post NL and DHL. If you want to pick up the package at a specific pickup point, you can mention it in the order notes. Please note that we do not send mailbox packages to a pickup point.”